DigiSetu, created by Centre for Chronic Disease Control (CCDC) (“we”, “our”, or “us”), values your trust and is committed to protecting your personal information in compliance with Google Play Developer Policies, applicable data protection laws, and industry best practices.
This Privacy Policy explains how we collect, use, store, and share your information when you use our DigiSetu Android application (“App”) or web platform (“Web”).
Our App and Web platform are intended solely for use by our own authorised and legally qualified healthcare workers as part of their professional activities. By using DigiSetu, you confirm that you are a registered healthcare professional or an authorised member of a healthcare team.
If you need to contact us, please email ccdc@ccdcindia.org or write to us at:
Centre for Chronic Disease Control (CCDC), C1/52, 2nd Floor, Safdarjung Development Area, New Delhi, India – 110016, India.
1. Information We Collect
We may collect the following information:
A. Personal Information You Provide
- Full name
- Title/Designation
- Contact details (street address, postal address, email address, phone number)
- Time zone
- Date of birth
- Next of kin details
B. Location Information
- Precise or approximate location when you grant location permission (used for healthcare service delivery, compliance, and operational purposes).
C. Device Permissions and Data Access (App Only)
- Camera – to capture and upload images or videos (e.g., for patient records, documentation).
- Audio (Microphone) – for voice/video consultations or audio recording features.
- Fingerprint – for secure biometric authentication.
- Bluetooth – to connect to approved medical devices or peripherals.
- Storage – to read/write files, upload medical documents, and store reports locally.
D. Automatically Collected Data (App and Web)
- Device information (model, OS version, unique device identifiers)
- Log data (IP address, browser type, access times)
- App/Web usage analytics
- Crash and performance reports
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain DigiSetu’s services for healthcare delivery.
- Enable secure login, authentication, and role-based access control.
- Facilitate teleconsultations, patient management, and medical documentation.
- Deliver location-based features where required for healthcare operations.
- Improve performance, fix bugs, and enhance user experience.
- Comply with healthcare data handling regulations and legal requirements.
3. How We Share Your Information
We do not sell your personal information.
We may share your data only in these circumstances:
- With your consent – when you authorise specific sharing (e.g., with other healthcare professionals).
- With service providers – for cloud hosting, analytics, secure storage, or technical support.
- For legal compliance – when required by law, regulation, or court order.
- In business transfers – if our business is merged, acquired, or sold, your data may be part of the transferred assets.
4. Data Retention and Deletion
Data Retention
We retain personal and application-related data only for as long as necessary to provide services through DigiSetu, fulfill legal or regulatory obligations, resolve disputes, and enforce our policies. Data is retained only for the period required for these purposes and is securely deleted or anonymized when no longer needed.
Data Deletion
Users may request deletion of their personal data collected through DigiSetu at any time. Upon receiving a valid request, we will process the request and delete or anonymize the user’s data from our active systems within a reasonable period, unless retention is required by applicable law.
How to Request Deletion
To request deletion of your data, users may contact us at:
Email:bridgecentre@ccdcindia.org
Address/Contact: 011-41619456 | 011-41618456
5. Data Security
We implement industry-standard encryption, secure storage, and role-based access control to protect sensitive healthcare data. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Services
Our services may integrate with third-party tools (e.g., tools, analytics, cloud providers). Their privacy policies govern how they handle your data.
7. No International Transfers
Your data is transferred and processed in India, including where our cloud hosting providers operate.
10. Changes to This Policys
We may update this Privacy Policy from time to time. The updated version will be posted in the App and on our Web platform with a revised “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:
📧 ccdc@ccdcindia.org
📍 Centre for Chronic Disease Control (CCDC)
C1/52, 2nd Floor, Safdarjung Development Area,
New Delhi, India – 110016, India.
